1. Agreement
These Terms of Service ("Terms") are an agreement between Vizee ("we") and the business or person using Vizee ("you" or "Client"). By using Vizee you agree to these Terms. If you use Vizee for a company, you confirm you can bind it.
2. The service
Vizee is a hosted CRM and AI assistant for service businesses, provided as a separate instance for each Client. Features may include contacts and pipeline, lead finding, email, text and social messaging, call answering and logging, reports and AI drafting. We may improve or change features; we will not materially reduce core functionality of a paid plan during its term without notice.
3. Accounts and security
Keep your login credentials secure and turn on two-step login. You are responsible for activity under your account and for your users. Tell us promptly at hello@vizee.ai about any unauthorized use.
4. Your connected services and API keys
You may connect third-party services with your own API keys and accounts. You are responsible for those accounts, their fees and their terms. We store keys encrypted and use them only to perform actions you set up. We are not responsible for third-party services, their availability or their output.
5. Your data
You own your data. You give us permission to host, process and transmit it only to provide and secure Vizee and as described in our Privacy Policy. You are responsible for having the rights and consents needed for the data you put into Vizee and for the messages and calls you make through it.
6. Messaging and calling rules
You must comply with all laws that apply to your communications, including the TCPA, CAN-SPAM, the Telephone Consumer Protection rules on calling hours and consent, carrier A2P 10DLC requirements, and state call-recording laws. In particular you agree to: send texts only to people who gave express consent; identify your business in messages; honor STOP, HELP and other opt-out requests immediately; disclose message frequency and that message and data rates may apply; never share or sell mobile numbers or SMS opt-in data for third-party marketing; include your postal address and an unsubscribe link in marketing emails; give any required call-recording notices; and place outbound calls only to people who agreed to be called. Vizee includes safeguards (consent checks, opt-out handling, quiet hours and sending caps), but you remain responsible for your communications. We may pause sending that we believe violates law or carrier rules.
7. AI features
AI-generated drafts, summaries and suggestions may be inaccurate. You are responsible for reviewing content before it is sent where your settings require approval, and for content you choose to send automatically.
8. Acceptable use
Do not use Vizee to send spam or unlawful content, harass anyone, infringe rights, upload malware, probe or attack the service, scrape it, or resell it without our permission. We may suspend accounts that put the service, other Clients or recipients at risk.
9. Fees and payment
Paid plans are billed in advance as shown at checkout or in your order. Fees are non-refundable except where required by law or stated in writing. Third-party provider costs (for example AI, telephony, SMS and email usage on your own accounts) are billed to you by those providers. We may change prices with 30 days' notice before your next renewal.
10. Term, cancellation and data export
You may cancel at any time; access continues to the end of the paid period. We may terminate for material breach not cured within 10 days of notice, or immediately for unlawful use. After cancellation you may export your data for 30 days, after which we delete it as described in the Privacy Policy.
11. Confidentiality and security
We protect your data with reasonable administrative, technical and physical safeguards and will notify you of a security breach affecting your data as required by law.
12. Warranties and disclaimers
We will provide Vizee with reasonable skill and care. Otherwise, to the extent the law allows, Vizee is provided "as is" without warranties of merchantability, fitness for a particular purpose or non-infringement, and we do not guarantee uninterrupted or error-free service or any particular business result.
13. Limitation of liability
To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits or data, and each party's total liability is limited to the fees you paid us in the 12 months before the claim. These limits do not apply to your payment obligations, your breach of the messaging and calling rules, or either party's indemnity obligations.
14. Indemnity
You will defend and indemnify us against third-party claims arising from your data, your communications (including texts, emails and calls sent through Vizee) or your breach of these Terms or the law.
15. Governing law and disputes
These Terms are governed by the laws of the State of Idaho, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Twin Falls County, Idaho, and both parties consent to their jurisdiction. Before filing, each party will try in good faith to resolve the dispute informally for 30 days.
16. Changes to these Terms
We may update these Terms. We will post the new version with a new date and give notice of material changes; continued use after the effective date means you accept them.
17. Contact
Vizee, 639 Cherokee Ln, Twin Falls, ID 83301. Email: hello@vizee.ai.