1. Who we are
Vizee ("we", "us") provides Vizee, a customer-relationship (CRM) and AI assistant service for service businesses. Each customer ("Client") gets its own Vizee instance. Contact: hello@vizee.ai, 639 Cherokee Ln, Twin Falls, ID 83301.
2. Our two roles
For our Clients' account information we are the business responsible for it. For the contact, lead, message and call data a Client puts into or collects through Vizee, the Client controls that data and we process it on the Client's instructions. People who are contacts of a Client should contact that business first; we will help the Client respond.
3. Information we collect
Account information (name, business name, email, phone, billing details handled by our payment processor). Client content: contacts, leads, notes, deals, emails, text messages, social messages and reviews, call recordings, transcripts and summaries, and files. Usage and device data: log data, IP address, browser type, pages used, and security events. Integration data: information returned by services a Client connects (for example email, social, phone, lead-finding and AI providers). The Chrome extension may also send business and contact details from a page you ask it to read, as described in section 16.
4. Client-owned API keys
Clients connect their own accounts with third-party providers (such as Anthropic, OpenAI, xAI, Resend, Retell, Twilio, Zernio and Outscraper) using their own API keys. Keys are encrypted at rest, kept server-side, never shown back in the app, and used only to perform actions the Client set up. Data sent to those providers is governed by the provider's own terms and privacy policy and the Client's agreement with them.
5. How we use information
To provide, secure and support Vizee; to perform the actions a Client sets up (for example drafting messages, logging calls, syncing an inbox, finding leads); to send service and account notices; to prevent abuse and comply with law; and to improve the service using aggregated or de-identified data. We do not sell personal information.
6. AI features
When a Client turns on AI features, the relevant facts (for example a conversation or a lead's public business details) are sent to the AI provider the Client chose, using the Client's own key, to generate drafts, summaries or suggestions. AI output can be wrong; depending on the Client's settings, drafts may require approval before anything is sent. We do not use Client content to train our own AI models.
7. Text messages (SMS)
If you give a business that uses Vizee your mobile number and agree to receive texts, you may receive messages such as appointment reminders, replies to your questions and follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help, or contact hello@vizee.ai. Consent to receive texts is not a condition of any purchase. Mobile numbers and SMS opt-in data and consent are never sold, rented or shared with third parties or affiliates for their marketing or promotional purposes. We share them only with the service providers that deliver the messages (for example our telephony carriers) and as required by law.
8. Email
Marketing and outreach emails sent through Vizee include the sender's name and postal address and a working unsubscribe link. Unsubscribe requests are honored automatically and the address is suppressed from future sends. Vizee may record delivery, open and bounce events to protect sender reputation.
9. Phone calls and recording
Calls to or from a business using Vizee's voice features may be answered by an AI assistant and may be recorded, transcribed and summarized for quality, record-keeping and follow-up. Callers are told when a call may be recorded where the law requires it. Clients are responsible for giving any notices and obtaining any consents their laws require. Outbound calls are placed only to people who agreed to be called.
10. How we share information
With service providers who host, secure or operate Vizee (for example cloud hosting, email delivery, telephony and payment processing) under confidentiality obligations; with providers a Client connects, at the Client's direction; when required by law or to protect rights and safety; and in a merger or sale of the business, with notice where required.
11. Security
We use encryption in transit and at rest, encrypted storage for API keys, per-Client data isolation with row-level access controls, an append-only audit log, rate limiting and least-privilege server access. No system is perfectly secure; we will notify affected Clients of a data breach as required by law.
12. Retention and deletion
Client content is kept while the Client's account is active. A Client can delete records in the app at any time, and can ask us to delete its instance; we delete or return Client content within 30 days of a verified request or account closure, except where we must keep it longer by law, and backups expire on their normal schedule. Security and audit logs are kept for up to 12 months. Suppression lists (opt-outs) are kept so that opt-outs keep working.
13. Your choices and rights
You can access, correct or delete your account information in the app or by emailing hello@vizee.ai. Depending on where you live you may have additional rights (for example to know, delete or correct personal information). Contacts of a Client should send requests to that business; we will assist. We will not discriminate against you for exercising your rights.
14. Children
Vizee is a business service and is not directed to children under 13. We do not knowingly collect their information.
15. Changes
We may update this policy. We will post the new version with a new date and, for material changes, notify Clients by email or in the app.
16. Chrome extension
The Vizee Chrome extension lets you work in your Vizee account from a side panel in Chrome. You need a Vizee account to use it, and it works through your signed-in vizee.ai tab.
The extension reads a web page only when you click "Read current page." It then reads that one tab to find a business or contact name, website, email address and phone number. On a Gmail thread it reads the sender's name and email address, the subject and the thread link, not the message body. To read pages, Chrome asks you to allow access to websites; that access is used only for the tab you ask it to read.
Data goes only to your own Vizee account at vizee.ai, and only after you take an action. When you read a page, the email address and website found are sent to Vizee to check whether the contact is already in your account. After that, Vizee receives only what you choose to save or do: contacts, notes, tasks, deals, Gmail threads you log (sender, subject and thread link only), permissions you record, thank-you drafts, and questions you ask Vision. Thank-you messages are queued only when you press Send, and are never sent automatically.
The extension has no tracking or analytics and doesn't collect your browsing history. We don't sell this data or use it for advertising or credit decisions, and we don't use it to train Vizee's models. All of the extension's code is included in the package. Data you save is handled like the rest of your Vizee account data under this policy. You can remove the extension at any time.
17. Contact
Vizee, 639 Cherokee Ln, Twin Falls, ID 83301. Email: hello@vizee.ai.